Position Summary and Purpose
The primary duties of the Donor Services Coordinator are to provide excellent customer service and accurate data entry of donations into IOCC’s donor database.
Responsibilities and Essential Functions
- Customer Service and Donor Correspondence: Delivers exceptional customer service to IOCC constituents through email, phone calls, and written communication.
- Donor Services and Data Administration: Codes and processes all incoming donations, including online transactions, manual entry and imports files in a very timely and highly accurate manner; queries and exports gift data for Finance; maintains the integrity of the database by researching biographical and relationship information as needed, and updates constituent records; absorbs and applies database management procedures to effectively support and fill in for the Database Manager as needed.
- Gift Processing and Information Management: Manages Monthly Donor, Workplace Giving/Match programs, and tribute records as assigned; prepares daily, weekly, and monthly gift detail and analytical reports; prepares and ensures the prompt mailing of tribute notifications, and assists with acknowledgement letters, year-end tax statements, and other related donor correspondence; prepares and submits weekly vendor match back files; updates reference documentation and Donor Services procedures manual.
Minimally Required Knowledge, Skills, and Abilities
- Organization, Planning, and Multi-tasking: Well organized; ability to maintain office orderliness; proven ability to set priorities, meet tight deadlines and multi-task with minimal supervision
- Self-Management and Teamwork: Ability to work independently or as a member of the team; ability to be detailed-oriented and consistently accurate; ability to manage stress effectively in a fast-paced and changing environment and contribute to problem-solving; and ability to quickly learn and fully support old and new systems, processes and procedures.
- Relationship Management: Proven skills in leveraging effective working relationships and influencing key stakeholders in support of business goals. Sociable with social confidence, can take initiative with cultivating new relationships and comfortable speaking in front of groups.
- Software Applications: Advanced knowledge of Microsoft Office applications, Blackbaud, Sharepoint, and other applications as needed. Familiarity with Raiser’s Edge, Classy, and Omatic software preferred. Familiarity with Microsoft Power Platform a plus.
- Communication: Outstanding oral and written communication skills and ability to interact with hierarchs, clergy, board members, and volunteers.
- Customer Service Skills: Proven customer service skills and ability to interact with and manage a variety of personalities and backgrounds.
- Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment, and ability to quickly learn new systems, processes, and procedures.
- Confidentiality: Proven ability to maintain confidentiality on work-related issues.
Minimally Required Education, Experience, and Training
- High School Diploma; Associates or other degree preferred
- 2-3 years of customer service and administrative experience
- Familiarity with using Blackbaud Raiser’s Edge or other donor database software preferred
- Experience working in non-profits and/or church-related organizations preferred
Physical Requirements and Working Environment:
- Work is performed at IOCC Headquarters; general office environment
- Sedentary and extensive use of the computer for extended periods
- Occasional use of the telephone
- Occasional lifting of up to 25 lb. boxes of mailing materials
- May require bending, kneeling, standing and dexterity to use office equipment
- No travel except for attendance at training seminars
- Infrequent evening or weekend may be required
Location
IOCC headquarters in Towson, Maryland. Hybrid position. Open to US residents only. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualified applicants should visit the IOCC job portal in order to view current job openings and successfully submit their application. Thank you.
IOCC is an equal opportunity employer.
*Full job description is available